Warranty Policy – Scented Candles

At Scented Candle, we take pride in the quality of our products and aim to ensure complete customer satisfaction. Our Warranty Policy covers defects in materials and workmanship under normal use, giving you confidence in every purchase. Please review the details of our warranty below.

Warranty Coverage

Products Covered: This warranty applies to all eligible Scented Candle products purchased directly from our website or authorized retailers.

Duration: The warranty is valid for six months from the date of purchase.

Scope of Warranty: This warranty covers manufacturing defects or issues in materials and workmanship. It does not cover damage due to improper use, accidental damage, wear and tear, or modifications made to the product after purchase.

Filing a Warranty Claim

To file a claim, please follow these steps:

Contact Customer Support: Email us at [email protected] or call +1 804-362-7011 with your order number, proof of purchase, and a description of the issue.

Provide Evidence: Our team may ask for photos or other supporting evidence of the defect.

Approval and Resolution: Once approved, we will arrange for a repair, replacement, or refund, depending on the nature of the defect and product availability.

Warranty Exclusions

This warranty does not cover:

Damage from improper use, exposure to moisture, or extreme temperatures
Accidental damage or normal wear and tear
Issues arising from modifications, repairs, or alterations by unauthorized parties
Products purchased from unauthorized sellers or third-party resellers

Replacement Policy

In cases where the product cannot be repaired, we will offer a replacement of the same item or, if unavailable, a comparable item. Replacements do not extend the original warranty period.

Limitations of Liability

Scented Candle is not liable for any indirect or incidental damages arising from a defective product. Our liability is limited to the original purchase price of the product.