At Scented Candle, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations, so we offer a straightforward return and exchange process. Please review our return policy below for information on how to proceed with returns or exchanges.

Eligibility for Returns

• Timeframe: Items must be returned within 30 days of receiving your order.
• Condition: Products must be unused, in their original packaging, and in the same condition as received. We do not accept returns on items that have been used or damaged.
• Non-Returnable Items: For safety and hygiene reasons, certain items such as customized or final sale items are not eligible for returns.

Return Process

To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer service team at [email protected] with your order number and reason for the return.
• Approval and Instructions: Our team will review your request. Once approved, you will receive detailed instructions on how and where to send your items.
• Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return reaches us safely.

Refunds

Refund Method: Once we receive and inspect your returned item, we will notify you of the refund approval status. Approved refunds will be processed to your original payment method

Processing Time: Please allow 5-10 business days for the refund to reflect in your account after approval.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [email protected] within 30 days of receiving your order, and we will guide you through the exchange process.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of delivery with details and photos of the damage. We will arrange for a replacement at no additional cost or offer a full refund, depending on your preference.