At Scented Candle, we are committed to providing a seamless and secure shopping experience. We understand that our customers want flexibility and security when making payments, which is why we offer a range of payment methods to cater to your preferences. Below is our detailed payment policy to ensure that you have all the information you need for a smooth transaction.

Accepted Payment Methods

We offer various payment methods for your convenience. You can choose the payment option that suits you best:

Credit and Debit Cards

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners Club

PayPal

PayPal is a trusted and secure method that allows you to pay with your PayPal balance or linked credit/debit cards. It’s fast and hassle-free.

Apple Pay & Google Pay

For a quicker and more convenient checkout experience, you can use Apple Pay or Google Pay, both of which offer secure, mobile-based payments.

Bank Transfers

In select locations, we also accept direct bank transfers. If you prefer this method, please contact our customer support team to make arrangements.

Order Payment Process

Once you have selected your items and are ready to check out, follow these easy steps:

  • Select Your Payment Method
  • Choose your preferred payment option during checkout.

Enter Payment Details:

  • Enter your payment information in the provided fields. All information is encrypted for your safety.

Confirm Order:

  • Once your payment details are verified, you will receive an order confirmation email. This means your order has been successfully placed and will soon be processed.

Payment Authorization:

  • For security purposes, we perform a quick payment authorization to ensure the transaction is legitimate. Once authorized, your order will move to the processing stage.

Payment Security

At Scented Candle, your security is our highest priority. We utilize Secure Socket Layer (SSL) encryption technology to protect your personal and payment information throughout the checkout process. This encryption ensures that all sensitive data, including credit card numbers and billing addresses, is securely transmitted and protected from unauthorized access.

We never store your payment information on our servers. Your details are securely handled by trusted payment processors.

Sales Tax & Additional Fees

Depending on your shipping address, applicable sales tax may be added to your order. Sales tax rates vary depending on your location and are automatically calculated during the checkout process.

There are no hidden fees; what you see during checkout is what you will be charged. If you have any questions about sales tax or fees, please contact us for clarification.

Payment Confirmation

Once your payment has been successfully processed, you will receive an email confirmation with your order details. This confirmation will include:

  • Your order number
  • The items you’ve purchased
  • Shipping information
  • Payment confirmation
  • You will also receive a tracking number once your order has been shipped, so you can track your package in real time.

Refunds and Cancellations

Please note that once your payment has been processed, the order is considered final. However, if you need to cancel or modify your order, we offer a 14-day return policy for most products. Please visit our Refund & Return Policy page for more details on how to initiate a return or refund.

In the case of any payment issues or disputes, please contact us immediately. We will review your case and work with you to find a resolution.

If you have any additional questions regarding our payment process, security measures, or would like assistance with a payment-related issue, please don’t hesitate to contact us. Our dedicated customer support team is always here to ensure that your experience with Scented Candle is smooth, safe, and enjoyable.

Thank you for choosing Scented Candle! We appreciate your trust and look forward to serving you.